FAQ

We ship our delicious cookies across South Africa! For local deliveries, we provide service in Fish Hoek and the surrounding areas. Enjoy our treats no matter where you are! W use reliable shipping partners like Pudo and The Courier Guy to ensure your treats arrive fresh and on time. For details on shipping costs and delivery times, please visit our Shipping Information page or contact us.

We offer several payment options to suit your needs: Credit and Debit Cards: Visa and MasterCard EFT: Direct transfers for your convenience Cash on Delivery (COD): Available for local deliveries If you have questions about payment methods, feel free to reach out to us!

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our shipping partners’ websites. If you need further assistance, please contact us.

Yes, our cookies may contain common allergens. Here’s a general overview: - Nuts: Some of our cookies, such as the - Almond Croissant, Nutella and Pecan Pie Stuffed Cookies, contain nuts. - Dairy: Many of our cookies contain dairy products, including milk and butter. - Gluten: Our cookies are made with wheat flour, so they contain gluten. - Eggs: Eggs are used in our cookie recipes. For detailed ingredient lists or if you have specific allergy concerns, please check the product description on our website or contact us directly. We take allergies seriously and will do our best to provide the information you need. If you have a severe allergy, we recommend consulting with us before placing an order to ensure our cookies are safe for you.

Our cookies are best enjoyed within a week of delivery. To keep them fresh for as long as possible, store them in an airtight container at room temperature.

Currently, we operate solely online, but you have a few other options to enjoy our cookies: - Local Pickup: You can arrange to collect your order directly from Fish Hoek. Just select the local pickup option at checkout and we’ll have your cookies ready for you. - Retail Location: You can also find our cookies at Bean & Beyond Coffee Shop, located at 8 Kommetjie Road, Fish Hoek. Stop by for a delicious treat and enjoy a cup of coffee while you're there! For more details or to place an order, visit our website or contact us directly.

Yes, we do! If you have a special request or need cookies for an event, please get in touch with us directly. We would be delighted to help create something unique just for you.

We offer wholesale options for businesses and large events. For more information about wholesale pricing and orders, please contact us directly.