Shipping Information
- Local Shipping: We deliver to Fish Hoek and surrounding areas within 2-3 business days.
- National Shipping: Available across South Africa via Pudo or The Courier Guy.
- International Shipping: Currently not available.
Supported Shipping Zones
- We ship within South Africa to all regions, with local delivery in the Fish Hoek area.
Shipping Costs
- Local delivery costs will be displayed at checkout.
- National shipping fees vary based on location and service provider. (Starting from R70)
Order Processing & Delivery Times
- Orders are processed within 1-2 business days.
- Local deliveries take 2-3 business days, and national deliveries depend on the chosen courier service.
Returns, Exchanges, & Lost/Damaged Packages
- Due to the perishable nature of our products, no returns are accepted.
- If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the product.
- We are not responsible for packages lost in transit. Please contact the courier service directly in such cases.
Payment Options
- VISA & MasterCard: Secured by Peach Payments.
- Yoco EFT: An invoice with bank details will be emailed for EFT payments.
- Cash on Delivery: Available for local orders. Exact cash required as no change will be provided.
Payment Requirements & Instructions
- All payments must be made at the time of order.
- EFT payments must be completed within 24 hours of receiving the invoice.
Contact Information
- For any questions or issues, please contact us at thecookiequeen.sa@gmail.com or via WhatsApp at 074 922 5016.
